Thirty minutes. Bring the situation.
If something in your service operation is not working the way it should, or a project has stalled and nobody is quite sure why, let's talk it through.
What I do
I find out what is actually happening before anyone builds the fix. Where the work really goes, who owns which decision, and what the system is being asked to do that the team cannot give it. Then requirements, testing and rollout. Salesforce is where I go deepest. Service operations, contact centers and case management are my home turf.
What the thirty minutes is
You bring the situation. I ask questions. If I can help, I will say how. If I cannot, I will tell you that, and point you somewhere better if I know of one. No pitch at the end.
Who it is for
Service and support leaders, operations teams, and delivery partners with a messy one on their hands. I take contract and fractional work, remote, on Eastern time.
Have a specific role in mind? Send the details here.